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Refund & dispute policy

Effective Date: July 22, 2025
Company: Oceanbay LLC FZ
License: 2305631

We strive to deliver high-quality, professional services that meet the expectations of our clients.
This Refund & Dispute Policy explains how we handle refund requests and payment-related disputes for our non-tangible digital and coordination services.

1. Service Nature

Oceanbay LLC-FZ provides non-tangible, project-based professional services, including:

  • Project coordination

  • Design advisory

  • Material sourcing and supplier communication

As these services are customized and delivered progressively, full refunds are not typically applicable once project work has commenced.

2. Refund Eligibility

Refunds may be considered only under the following conditions:

  • Duplicate payment or billing error — caused by a technical or processing mistake.

  • Project cancellation before initiation — if no work has started and no external costs have been incurred.

  • Failure to deliver agreed scope — where clear documentation shows that specific deliverables outlined in the approved quotation were not provided.

All refund requests must be submitted in writing to mail@oceanbay.ae within 7 days of invoice issuance or payment completion.

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • Change of mind after project initiation.

  • Delays caused by client-side approvals or missing information.

  • Misunderstanding of service scope after quotation acceptance.

  • External issues (e.g., supplier delays or unforeseen third-party circumstances) beyond Oceanbay’s control.

4. Dispute Resolution

If a client wishes to raise a dispute:
1️⃣ Email mail@oceanbay.ae  with your invoice number and a clear description of the issue.
2️⃣ Our team will review the concern and respond within 5–7 business days.
3️⃣ If the issue involves a payment gateway (e.g., Network International), we will coordinate directly with the provider to investigate and resolve it.

We aim to resolve all disputes in a fair, transparent, and timely manner.

5. Payment Processor & Security

All payments to Oceanbay LLC-FZ are securely processed through Network International, a PCI-DSS-compliant payment provider.
We do not store or have access to your credit or debit card details.

Currency: AED
Charge Descriptor: Oceanbay LLC-FZ
Service Type: Non-tangible digital and coordination services

6. Governing Law

All refunds, payments, and disputes are governed by the laws of the United Arab Emirates (UAE).
Any legal matters will be handled under the jurisdiction of the UAE.

7. Contact Us

For refund or dispute-related enquiries, please contact:

Oceanbay LLC-FZ
Email: mail@oceanbay.ae
Website: www.oceanbay.ae
Location: United Arab Emirates

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