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Privacy Policy

This Privacy Policy explains how Oceanbay LLC-FZ (“we”, “our”, “us”) collects, uses, and protects the personal information of visitors and clients who interact with our website www.oceanbay.ae and related services.

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We are committed to handling all data responsibly, transparently, and in accordance with the UAE Personal Data Protection Law (PDPL) and relevant international standards.

1. Information We Collect

We collect limited personal information necessary to process enquiries and manage client relationships. This includes:

  • Contact details: Name, email address, company name, and phone number (if provided).

  • Project details: Information you share through our enquiry form or attachments.

  • Technical information: IP address, browser type, and usage logs for basic security and audit purposes.

We do not store or have access to payment card details. All payments are handled securely through our PCI-DSS compliant payment provider (Network International).

2. How We Use Your Information

We use the collected information to:

  • Respond to your enquiries and requests.

  • Process quotations, invoices, and manual payment links.

  • Manage approved client relationships through our internal whitelist system.

  • Maintain compliance and audit records for accounting and operational purposes.

  • Improve our website and client experience.

We do not sell, rent, or trade your data with third parties.

3. Data Storage and Retention

All data is securely stored within Wix’s hosted servers and our internal systems.
We retain information only for as long as necessary to fulfill its purpose, comply with UAE legal obligations, or maintain legitimate business records.

When data is no longer needed, it will be deleted or anonymized.

3. Data Storage and Retention

All data is securely stored within Wix’s hosted servers and our internal systems.
We retain information only for as long as necessary to fulfill its purpose, comply with UAE legal obligations, or maintain legitimate business records.

When data is no longer needed, it will be deleted or anonymized.

4. Sharing of Information

We may share limited information with:

  • Payment processors: (e.g., Network International) for secure payment handling.

  • Service providers: who support our website, hosting, or communications — all under confidentiality obligations.

  • Authorities: only if required by UAE law or to protect our legal rights.

We do not disclose personal data to third parties for marketing or advertising purposes.

5. Your Rights

Under the UAE PDPL, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Withdraw consent where applicable.

To exercise these rights, don't hesitate to get in touch with us at [ info@oceanbay.ae].

6. Cookies and Analytics

Our website may use cookies or similar technologies to ensure proper functionality and improve performance.
You can control or disable cookies through your browser settings at any time.

7. Security

We take data protection seriously.
All forms are processed through secure (HTTPS) connections, and our partners, including Wix and Network International, follow strict PCI-DSS and data protection standards.

8. International Transfers

As our website is hosted by Wix, your data may be processed on servers located outside the UAE.
Wix ensures compliance with recognized international data transfer mechanisms and security standards.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.

10. Contact Us

For questions, privacy requests, or concerns about your data, please contact:

Oceanbay LLC-FZ
Email: [mail@oceanbay.ae]
Website: www.oceanbay.ae

Process

  1. Client inquiry via WhatsApp/email

  2. Proposal or invoice issued with detailed scope and pricing

  3. Client makes secure payment via payment gateway or bank

  4. Work delivered in stages, with optional consulting retained monthly

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